FTF BRAND | All black Shoe, clothing and accessories.

Faq

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Shipping details

Once your order is verified, shipments will be processed and shipped within 72 hours during business days (Monday - Friday). After shipping, delivery typically takes 2-7 business days. Please note that delivery times may vary during holidays or limited edition launches. To provide the best delivery service, we partner with top carriers like UPS and DHL. You can find our full shipping policy here.

Orders

How to Place an Order Simply select the product you wish to purchase and click Add to Cart. From there, you can continue shopping or edit your cart before proceeding to checkout. At checkout, you can log into your account, create a new account, or checkout as a guest. Order Processing Time for International Orders Orders placed on weekdays will be processed within 1-3 business days. Please note that we do not process or ship orders on Saturdays, Sundays, or Holidays. Business days are Monday through Friday, excluding holidays. International orders may be subject to customs clearance, which could result in delays beyond our estimated delivery times. Any applicable customs fees, taxes, or duties are the responsibility of the customer. Customs authorities may require the order's value to be listed on the package, and it is at their discretion whether or not to release it. If your order is delayed, please contact us at ftfllc20@gmail.com Can I Cancel or Modify My Order? We aim to process orders as quickly as possible. If you need to make changes or cancel, please contact us immediately after placing the order at ftfllc20@gmail.com. While we can't guarantee we’ll be able to accommodate the request, we'll do our best to assist. What to Do if a Product is Sold Out? If a product is out of stock, you can add your email address to the "notify me when available" waitlist on the product page. You’ll be alerted via email once the item is back in stock. What to Do if I Receive a Damaged Item? If an item arrives damaged, we’re here to help. Please email photos of the damaged product, a brief description of the issue, and your order number to ftfllc20@gmail.com. We’ll follow up with the next steps as soon as possible. What Should I Do if an Item is Missing from My Package? First, check the package carefully to ensure nothing has been overlooked. Some items may ship separately, and you could receive multiple tracking numbers. If the item is still missing, contact us at ftfllc20@gmail.com with photos of the shipping label, the box with the items you received, and a description of the situation. We’ll guide you on the next steps. Please report any missing items within 14 days of receiving your order. Unfortunately, after 14 days, we are unable to offer a refund or reship. How Is My Credit Card Information Stored? We do not store any credit card information on our website. For secure processing of all transactions, we use Stripe Payments, a trusted and reputable payment processor.

Returns & Exchange Policy

Returns & Exchange Policy You can return your order within 14 days of receiving it. Unfortunately, we cannot offer a refund or exchange after 14 days. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with the tag still attached. Some items are not eligible for return, including perishable goods, personal care products (such as soaps, cosmetics, and face masks), intimate or sanitary items, and hazardous materials (e.g., condoms). Additionally, digital products are non-returnable due to their nature. For more details, please refer to our full returns policy.